RETURNS AND SHIPPING

Returns

DAMAGES:  

Art integrity comes first.  If for any reason your piece is damaged during shipping, we will happily process a return within 48 hours of your product’s arrival. For more details, please check our Return Policy.

 

↵RETURN POLICY

••Almost all items can be returned within 14 days of delivery. However, please take into consideration each product Return Policy — shown on each product page under Payments & Returns.  

Buyer is responsible for return shipping charges and will not be reimbursed for the original shipoing cost. 

 

 

 

•THIS ITEM CAN BE RETURNED WITHIN 14 DAYS OF DELIVERY
•BUYER IS RESPONSIBLE FOR RETURN SHIPPING CHARGES AND WILL NOT BE REIMBURSED FOR THE ORIGINAL SHIPPING COST

All purchases are covered by our Customer Safety Guarantee

If the item does not arrive as described or is damaged, we will fix the issue and ensure you’re satisfied with the resolution.

*Items must be returned in the condition received. Any international customs, duties, and taxes will not be refunded. We don’t accept returns of customized orders.  

Learn More

 
SHIPPING
International shipping is available. Shipping rates vary depending on your location. 
We will notify you when your piece is shipped, we will send a notification to the registered email. 

Any Questions?

We will be happy to help – hola@atentica.com

 

Shipping

How about free shipping?
Shipping to any destination within the USA, Mexico, and CANADA (except for P.O Boxes) is free!

I live in another international location outside the USA, Mexico, and Canada. Will you ship here?
Of course! International shipping costs for your order will be based on your order’s weight, volume and destination, which will come up automatically at checkout.

 

Import duties?
All international orders outside Mexico are subject to duties and taxes determined by the country to which they are shipped. This fees are the responsibility of the recipient to pay upon delivery.

What is the Pre-Arrival Experience?
Handmade just for you, purchasing a craft or piece of art from Atentica is an experience itself! You won’t miss out on any of the key moments during the 5-15 week production process before it arrives to your home. It’s like having backstage passes to a concert!

What is the timeframe for delivery?
Due to the highly crafted process involved in creating your piece the timeframe for delivery will be from approximately 5 to 15 weeks. 24 hours after your order is placed, our “Post-Sale” Team will send your piece’s Pre-Arrival Experience, which will keep you up to date with your piece’s progress through its creation.

Once your items have shipped (after they are created), they’ll reach you in 7-10 business days.

Trust us – it will be well worth the wait!

Want to know where your piece is?
Once your order is on its way to you, we’ll send you an email with your tracking details. This information will be sent once your piece has been created and is ready to be shipped. This email is separate from your order confirmation email, so be careful not to miss it!

Returns on Damaged Items
Art integrity comes first. If for any reason your piece is damaged during shipping, we will happily process a return within 24 hours of your product’s arrival.
It’s easy and free! Please email us at hola@atentica.com and we will help you with your return.
For more details, please check our Return Policy.

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